User and Organization Management

When you create an account with AppOptics, we create an Organization for you behind the scenes. You are the designated organization owner and automatically added as a team member. During the on-boarding process you have the option to add more team members. We support two user roles:

  • Admin: Aside from having access to all features and functions of AppOptics, administrators can add and remove team members and manage billing information.
  • Member: Members have access to all features and functionality of the app but cannot manage team mates or billing.

Users can have access to one or more organizations and can have either of the roles in each organization.

Note

Note for Librato customers: If you already have a Librato login you can use it for AppOptics as well. Any admin on an AppOptics org can invite you to the organization; you can then just use your Librato credentials to log in. Keep in mind that you will NOT be able to use your Librato login to create a new organization. Once the new organization is created you can invite your own Librato account and then log in with your Librato credentials. Please contact support if you have issues signing up.

You can learn more about migrating from Librato in this article.

Organization Settings

You can access the Organization Settings by clicking on the Gravatar on the top right and selecting the Organization Settings link. This will open the Organization page and give you access to sub menus for Billing, Usage, API Tokens, and Notification Services. The default Organization page allows you to see/edit the organization name and email and manage the organization members.

users

The dots in the users row indicate which applications the user has access to. When you hover over the dot, a tool-tip will show you the application name.

apps

Billing

On the billing page you can see and change the billing methodology, check the billing status, and past invoices.

billing

Usage

The Usage Report gives you a breakdown of what is contributing to the cost of the service. It shows how many hosts are reporting and how you are tracking against your custom metrics budget.

usage

If you switch over to the Metrics Report tab, you can see a list of the top metrics by count contributing to your custom metrics budget. Each metric may translate to multiple data streams depending on the tag set, e.g. if you are reporting a latency metric and you add a user_id tag, you will have as many data streams as there are users. The table shows you the average count per hour and the max count per hour of each metric.

metrics

API Tokens

API Tokens are used to authenticate metrics when they are submitted to our API or if API requests are made to retrieve data. They are tied to the organization. There is no limit to how many tokens you can create. For more information on tokens please read API Tokens and Token Roles.

Notification Services

Under this tab you can set up notification services you use for alerting. Please read the Notification Services article for more information.