SolarWinds Unified Login

Using SolarWinds® Unified Login, you can easily access other SolarWinds DevOps products — Loggly, Papertrail, and Pingdom — right from AppOptics and activate a free trial in seconds. Once the product has been activated, you can freely navigate between products and/or access the activated product directly using the same AppOptics login credentials. You won’t need to manage multiple credentials across different SolarWinds DevOps products.

Organizations, Accounts, and Users

When you create an account with AppOptics, we create an organization for you behind the scenes. You are the designated organization owner and are automatically added as a team member with an Admin role. You have the option to add more team members to that organization.

If you are invited to an existing organization, you are identified by your unique email address and added to the organization with the role (e.g., Admin, Member) chosen by the person who invited you.

With Unified Login, you have access to ALL SolarWinds DevOps products. You can use the app switcher to switch back and forth between all SolarWinds DevOps Tools.

app-switcher

You can also participate in multiple instances of each product if you are a member of several organizations. For example, if you are logged in to your AppOptics account, the profile menu will show you all the AppOptics organizations you have access to.

org-switcher

If you use the App Switcher to switch to Loggly for example, the profile menu in Loggly will show you all the Loggly organizations you have access to.

Note

When you switch from one product to another, for example, from AppOptics to Loggly, and then switch organizations within Loggly, you are in a different organization than you started. If you then switch back to AppOptics you will switch in the context of the last organization you were in. If you don’t have an AppOptics account in that organization context, you will be asked to start a new trial.

Unified Login FAQ

What are the new items in my profile dropdown?

Your profile dropdown now shows a list of organizations (or AppOptics accounts) you can access. This allows you to quickly switch between your organizations within AppOptics.

How are the accounts linked?

Your email address is your unique identifier. You can be associated with multiple organizations. Each organization you are a member of will show up in the profile menu.

I can’t access my account. What should I do?

Please make sure you are trying to access the account with the correct email address. If you need assistance, please contact our support team (support@appoptics.com).

I think I am missing some of the accounts in the dropdown. What should I do?

If you want to access a different AppOptics organization (account), ask that organization owner to invite you, using your email address. Once your email address is added to the organization, it will show up in your profile dropdown menu. If that doesn’t solve the problem, please contact our support team (support@appoptics.com).

Why am I being shown a trial activation page?

ao-trial

When you are cross-launching AppOptics from other SolarWinds DevOps products for the first time, you’ll see the AppOptics trial activation page. If you have never used any other SolarWinds DevOps tools before, you will only see a “Start free Trial” button.

If you have already used any of the SolarWinds DevOps tool in the past, this activation page helps you properly set up a new AppOptics account by associating it with:

  • an existing organization you already belong to (that was likely set up from another SolarWinds DevOps product)
  • the organization you cross launched from

In this case you will see a pull-down menu that shows you a list of organizations your email is associated with. Select an organization and on click the “Start Free Trial” button. If you already have an AppOptics account, use the “Sign In” link.

Still can’t find the answer to your question?

Please don’t hesitate to contact us at support@appoptics.com. We’ll be happy to help.